Qualifications
Astute Minds is a specialist workforce development training organisation based in
central London offering work-based training and assessment. Our programmes will help
you get qualified and build your skills in a wide range of occupations whether
you are an individual looking to up skill or an employer looking to introduce a training strategy.
Making a positive difference to the world
we live in through education and training
All NVQs, Advanced Work Skills and Apprenticeships programs are accredited via OCR, Institute of Leadership and Management (ILM),
British Computer Society (BCS) or City & Guild. Our NVQs are competence based qualifications, but at Astute we believe in supporting
your knowledge and skill set through tailored workshops, projects or text books to ensure you have the necessary Technical Skills. All NVQ courses
vary in duration, so please enquire at the time of booking.
The majority of our
qualifications
are
fully funded
depending
on eligibility.
Training will be undertaken within your company by Astute Minds staff and will provide a strong
foundation to your current staff base and show your commitment to the future development of your business.
As an individual or employer you will benefit from:
- Zero cost training and qualifications
Industry recognised qualifications.
- Positive return on investment
from higher productivity, quality of work, staff retention and employee satisfaction.
- Increased competitiveness
resulting from a highly skilled workforce taught your way.
- Improved quality of work
From day one you will be given the tools
to do the job and the quality of work will increase.
- Reduced costs
Usually businesses find costs are reduced by improved productivity. You also benefit from having the program funded.
- Improved recruitment
Businesses need new blood to ensure
they are able to deliver their strategic business objectives. By offering training they find it easier to recruit able people
to do this at no cost.
- Increased staff retention
Our programmes reduce external recruitment costs as a result of high retention rates.
This gives businesses
a competitive advantage in a tight
labour market by reducing training and recruitment costs.
Customer Service Level 2 & 3 Certificate
- Understanding customer service
- Delivering Customer Service
- Identifying Customer Needs
- Resolve customer service problems
- Building Effective Relationships
- Creating positive impressions
- Promote additional services or products to customers.
- Process customer service information.
- Live up to the customer service promise.
- Make customer service personal.
- Go the extra mile in customer service.
- Deal with customers in writing or using ICT.
- Deal with customers face – to – face and by telephone.
- Communication Skills.
- Dealing with problems & complaints
- Develop personal performance through delivering customer service.
- Tips for avoiding difficult situations
- Conflict Management Skills
- Give customers a positive impression of yourself and your organisation.
- Deliver reliable customer service.
- Deliver customer service on your customer’s premises.
- Recognise diversity when delivering customer service.
- Develop customer service relationships.
- Support customer service improvements.
